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Whether you have questions about massage chairs, saunas, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take for massage chairs and saunas?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
Can I track my order after it ships?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to follow your delivery status in real time until it arrives at your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your massage chair or sauna does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
We are happy to help with exchanges within our return window. Contact our team with your order number and the model you are interested in, and we will walk you through the process.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat that warms the body directly at lower ambient temperatures, while traditional saunas heat the air around you for a more intense session. Our team can help you decide which suits your space and wellness preferences.
What should I consider when selecting a massage chair?
Key factors include the type of massage mechanisms (roller track length, airbag coverage), available programs, the chair dimensions relative to your space, and any specific body areas you want to focus on. Feel free to contact us for personalized guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Support
Owned and operated by Empower Renew, our dedicated team responds to every inquiry within one business day.
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Your personal information is protected with encrypted checkout and secure payment processing on every order.
30-Day Returns
If your massage chair or sauna is not the right fit, our return policy gives you peace of mind.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum required.
